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98%
Customer Satisfaction from Last 100 Surveys
98.57%
Average Satisfaction over ALL Tickets since Jan 2015
0.25h = 15mins, 0.50h = 30mins, 0.75h = 45mins
Average Time in mins to Resolve an Issue across ALL Clients
Average Time from when a ticket is first created, triaged by CSH, assigned to a tech, to when a Tech starts working on the issue (not just acknowledging a ticket which happens in a few seconds).
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Most Used Words in the Last 90 Days:
Great customer service, always provides our company with a great experience.
Pierce Labarre
I have worked with many tech support companies, and NeoLore is the very first that has actually lived up to what they promised us. In fact, they have greatly exceeded our expectations. Put it this way - I can sleep at night, and I am sure many of you know exactly what I am talking about.
David Smythe, CHA General Manager/Director of Operations – Gillin Hotels
Thank you Neolore for Solo!!! And popcorn and drink. MTFBWYA!
Christina Hetu
